Low price guarantee
Lowest price guarantee
We guarantee the lowest price of all activities and experiences on our site. If you discover the same product* at a cheaper price within three days of booking or while staying at your destination, we will refund you the difference.
It's that easy
Gather your information.
Write your booking number in the subject line of your email and include proof of the lower price.
Send it to us.
Send an email with the documents, your name and address to email@example.com . We will check your information and get back to you as soon as possible.
Get your refund.
If everything is OK, we will refund you the difference between the two prices.
The following conditions apply to all Low Price Guarantee refund requests:
- The My Trip to New York Low Price Guarantee is available to all customers who make a qualifying purchase through mytriptonewyork.com. Qualifying purchase must have a minimum value of $20 (or currency equivalent). Please note that My Trip to New York's Low Price Guarantee does not apply to tickets for shows, concerts and events.
- The My Trip to New York Low Price Guarantee applies to retail and pre-sale prices available to the general public. This does not include discounts you receive (or are entitled to) from third parties, special offers as part of a membership program, corporate discounts, daily deals, group or rewards programs, private sales, or discount sites such as Groupon.
- If you find the same tour or activity on the same date and priced in the same currency as your original purchase on another website within 72 hours of your confirmed My Trip to New York reservation at a lower retail or advance purchase price, we will refund you Difference.
- If the My Trip to New York operator offers the same tour or activity at a lower retail price after your arrival at the destination, quoted in US dollars, Canadian dollars, Australian dollars, pounds sterling or euros, My Trip to New York will refund you York the difference.
- My Trip to New York reserves the right to verify the lower price if possible. All decisions regarding refunds are at the sole discretion of My Trip to New York.